iMap: Customer Engagement Process

Wednesday, September 26, 2012

The Road That Gets You Where You Want To Go

  • INTENT
    Your organization’s strategic vision-the “should be” as opposed to the “as is”.
  • INQUIRE
    A strategic conversation with you to understand where the operation is today, where you want to take it and what needs to change to get there.
  • INVOLVE
    Through assessment, surveys and a unique BID process, determine the alignment around the vision, competency gaps that need to be closed, and attitudes that undermine change.
  • INNOVATE
    Design intervention that support your strategic intent, provide measurable result, map directly to the competencies needed to power the strategic intent, blend competency development with attitudinal change and align emotional intelligence with corporate initiatives.
  • IMPACT
    Ingrain long-term behavior change and gain emotional and intellectual engagement with corporate objective.

 

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